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Testimony of Mr. Kassem AIYAR


Mr Kassem AIYAR 

Head of IT Department

Ministry of Foreign Affairs and Cooperation


Can you brief us on the project?

The project involves the establishment of a web portal in order to provide online consular services :

• Federation of Consular sites.

• Online ordering of consular services (civil status, nationality, adoulaires deeds, certificates ...)

The portal also allows taking online appointments in legalization offices in Morocco.

What are the challenges / difficulties encountered during the implementation of these projects?

The main challenge of such a project is to ensure the commitment of all stakeholders (Ministry of Interior, TGR ...).

What are the main achievements of the projects?

The project consists of several batches:

• A first batch that covers the implementation of the portal (one-stop shop E-consulate) and the online ordering of documents that do not require displacement.

• A second batch for the online payment of consular acts.

• A third batch for online ordering of documents requiring Citizen Displacement to the Consulate - for this last batch, the use of a strong Citizen Authentication device is required.

What are the benefits for citizens / businesses / administrations?

• Improving the "customer experience" (less displacement, online procedure, files tracking ...).

• Optimization and automation of applications processing.

• Payroll streamlining.