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Testimony of Mr. Kassem AIYAR

e-Consulat

Mr Kassem AIYAR 

Head of IT Department

Ministry of Foreign Affairs and Cooperation

 

Can you brief us on the project?

The project involves the establishment of a web portal in order to provide online consular services :

• Federation of Consular sites.

• Online ordering of consular services (civil status, nationality, adoulaires deeds, certificates ...)

The portal www.consulat.ma also allows taking online appointments in legalization offices in Morocco.

What are the challenges / difficulties encountered during the implementation of these projects?

The main challenge of such a project is to ensure the commitment of all stakeholders (Ministry of Interior, TGR ...).

What are the main achievements of the projects?

The project consists of several batches:

• A first batch that covers the implementation of the portal (one-stop shop E-consulate) and the online ordering of documents that do not require displacement.

• A second batch for the online payment of consular acts.

• A third batch for online ordering of documents requiring Citizen Displacement to the Consulate - for this last batch, the use of a strong Citizen Authentication device is required.

What are the benefits for citizens / businesses / administrations?

• Improving the "customer experience" (less displacement, online procedure, files tracking ...).

• Optimization and automation of applications processing.

• Payroll streamlining.