Start date | September 2011 | End date | December 2012 |
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Owner |
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Context |
The project aims to create a channel for citizens allowing them to submit claims to municipal officials according to their areas of expertise |
Aim:
Expected benefits
Achievements
December 2011
March 2012
Success indicators
Type | Indicator | Target value | |||
---|---|---|---|---|---|
2011 | 2012 | 2013 | 2014 | ||
Implementation |
Design / Development |
100 % | |||
Use |
Number of communes using the service |
3 | 30 | 100 | |
User satisfaction |
% of citizens satisfied with the service (with no complaint), measured through an online form |
60% | 70% | 80% | |
Administrational effectiveness |
% of citizens satisfied with the treatment of their complaints |
40% | 50% | 60% |