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Governmental Gateway

 Start date  April 2011  End date  December 2013
 Owner

Ministry of Industry, Trade, Investment and the Digital Economy

 Context

As part of simplifying the relationship between Administration and the User (citizen or company), the Governmental Gateway will henceforth allow them to address only the administration in charge of the administrative procedure, who will then request of other administrations the necessary information to fulfil the requested service.

Aim

  • Provide the Moroccan Administration with a platform for the secure exchange of messages
  • Provide departments delivering information with tools to create online services (tele-services) under their supervision
  • Provide departments requesting information with tools to use online services at their disposal
  • Implement tools to control the actions of departments

Expected benefits

For the citizen:

  • Reducing the number of administrative procedures: gaining time and reducing costs
  • Combatting corruption

For the Administration:

  • Improved corporate identity
  • Reduction of demand at physical counters
  • Security: no possibility of falsifying electronic exchanges

Achievements

Short term: April 2012

  • Definition study
  • Drafting the terms of reference
  • Launching call for tender
  • Selection of provider
  • Implementation of the solution
  • Study of requirements on legal and regulatory levels for the services to be deployed
  • Implementation of legal and regulatory measures

At maturity:

  • Successive implementation and deployment of the different online services

 

Success Indicators

Type Indicator
Target value Current value Deadline for target value
Implementation
  • Launch of call for tenders and selection of provider

  • Governmental Gateway operational

 

0 2011
Use

Administrations subscribing:

M = Ministry; C = Commune

 

 

  • 2M/10C
  • 5M/600C
  • 8M/1500C
 
  • 2012 
  •  2013 
  • 2014 
User satisfaction

Level of user satisfaction (officers of the administration) measured by opinion poll

  • 70%
  • 80%
  • 90%
N/A
  • 2012
  • 2013
  • 2014
Administrational effectiveness

Level of citizen satisfaction measured by opinion poll

  • 80%
  • 90%
  • 95%
 
  • 2012
  • 2013
  • 2014

Average time (weeks) to implement a new tele-service by Gateway manager

  • 6
  • 5
  • 4
 
  • 2012
  • 2013
  • 2014